Return & Refund Policy
Last updated: 16 September 2026
1. Summary
Wrong, damaged or expired item? Tell us within 24 hours on WhatsApp with photo + bill — we replace or refund. Perishables are non-returnable unless quality issue.
2. Time window
| Issue | Report within | Resolution |
|---|---|---|
| Wrong / missing / damaged / expired | 24 hours | Replacement / Refund |
| Visible damage at delivery | At delivery | Immediate replacement |
| Perishables (milk, bread, veg) | Same day + photo | Case-by-case |
| Change of mind | Before dispatch | Cancel only before packing |
3. Eligible & non-returnable
Eligible
- Wrong item/qty vs WhatsApp confirmation; damaged/leaking/tampered; expired without notice.
Non-returnable (unless defective)
- Perishables: milk, curd, bread, fruits/veg, frozen (hygiene/cold-chain); opened personal care; consumed offer bundles.
4. How to request
- WhatsApp +91 76799 43105 with name, delivery date, photo/video + bill.
- We confirm and arrange pickup/replacement next slot.
- Keep item/pack as received until we confirm.
5. Refunds
- COD: UPI / cash adjustment next order or store credit.
- Prepaid UPI: same UPI/account within 1–3 working days after approval.
- Partial refunds proportionate; delivery fee refunded only if whole order cancelled before dispatch or our fault.
PN Mini Mart, Parbatipur, Payradanga • +91 76799 43105 • support@pnminimart.com